Services & Support
Experience Matters
Supported on every level
When it comes to supporting your yachting or mission needs, it’s not just your Yacht Support that ensures you are fully operational wherever you are in the world. Our expert and professional team of fleet engineers and customer care team are standing by to support you through the warranty period and beyond. And whether they are helping you remotely from our offices or with a team on location, you can relax in the knowledge that the experienced team has been supporting our extensive Yacht Support fleet since the delivery of our very first Yacht Support YS PURSUIT back in 2010. Our services and support ensure that the unlimited possibilities Yacht Support provides continue well into ownership.
Post Delivery
Warranty
Supporting your yacht support doesn’t end at delivery. Our Customer Care team takes over managing the warranty period from the moment you leave the shipyard providing rapid and support to you, your Yacht Support and your crew worldwide. A partner you can rely on throughout the warranty period for worry-free ownership and operational excellence. With a dedicated portal for every Yacht support, your crew have a direct line to our experienced team.
Warranty portal
Everything you need
Services and Spare Parts
Every Yacht Support mission starts with being well prepared. Beyond the warranty services our Customer Care team provide, they are also on hand to provide advice and support your needs when it comes to services and spare parts. Their vast experience, built up over 15 years of specialising in Yacht Support as well as supporting our much wider fleet of luxury superyachts, make them your go to team for advice, procurement and a helping hand to ensure your onboard experience is continuously enjoyable and operational.
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Supported all the way
Customer care
For Yacht Support, after-sales and customer care is a serious business. Only the best possible support team is acceptable which is why every fleet engineer and customer care team professional is trained, experienced and specialised in knowing exactly what is needed to keep you, your fleet and you yacht full operational at all times. From help, advice and troubleshooting to on-location fact finding, fixing and teamwork, Yacht Support Customer takes 360 approach to ensuring your yachting needs are supported all the way all around the world.
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